Frequently Asked Questions

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

The time to process an order will vary depending on the products chosen. Regular product orders without customization will take 2-3 working days to be processed. Most shipping options will take from 7-21 days. 

HOW WILL MY ORDER SHIP IF I'VE ORDERED BOTH CUSTOMIZED AND NON-CUSTOMIZED PRODUCTS?

Orders with custom and non-custom products will ship separately. Customized products have an additional processing time and will be shipped separately once the customization process is completed.

WHY DID I NOT RECEIVE AN ORDER CONFIRMATION OR SHIPPING NOTIFICATION EMAIL?

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, contact us with your information and order details.

WILL I RECEIVE A NOTIFICATION OR A TRACKING NUMBER WHEN MY ORDER SHIPS?

Yes! When your package is scanned by our shipping provider, it will automatically send you an e-mail with the tracking number included. If you have any questions, contact us.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

If you need to make any changes to your order, please contact us immediately. We attempt to ship out orders as quickly as possible. Once an order has shipped, we are unable to cancel or change it. For custom orders, the time for production is likely to be longer due to the customization of the product.